Replying to google reviews—both good and bad—can make a real difference in how new customers perceive your business. below you’ll find real examples to help you answer each type of review… and a solution so you don’t have to do it manually if you don’t want to.
When should you reply to a review?
Ideally within the first 48 hours. it not only shows customer care, it also improves your visibility on google.
Replying to reviews with ai automatically
Besides using tools like chatgpt to draft manual replies (telling it the tone, the review’s content, and letting it write a suitable response that you then copy and paste into your google business profile), there’s a more professional, automated option with opinas. this system uses ai trained with your brand’s tone to generate natural, personalized, and context-aware replies to each review. and it doesn’t just write: it also publishes the response automatically on your google maps profile, saving you time and removing manual steps.
📄 Ready-to-use templates to copy and paste
⭐ POSITIVE
“thank you so much, [name]! it was a pleasure to serve you, and we’re glad you enjoyed [detail]. see you next time!”
“your comment gives us the energy to keep improving. thanks for trusting us!”
“we’re really happy to hear you had a positive experience, [name]. we look forward to seeing you again!”
😐 NEUTRAL
“thanks for your rating, [name]. we keep working to improve every day.”
“we appreciate your time and feedback. see you soon!”
“thanks for your review. we’re taking note so we can keep improving.”
❌ NEGATIVE
Negative reviews are inevitable. but a poor response can do more harm than the criticism itself. here’s the magic formula for negative-review replies: always thank them for the feedback—even if it isn’t positive—show empathy and understanding, offer a direct solution or contact channel to resolve the issue, and avoid public arguments. keep a friendly, professional tone at all times.
“we’re very sorry about what happened. we’d like to make it right. write to us at [email] and we’ll sort it out.”
“we’re truly sorry your experience wasn’t positive, [name]. we’ll review what happened so it doesn’t happen again. if you’d like to tell us more, you can write to ayuda@. thanks for your honesty.”
“thanks for sharing your feedback, [name]. this isn’t the impression we want to give, and we take it seriously. we hope to offer you a better experience in the future.”
“thanks for letting us know. we’ll review it and take action. your feedback helps us improve.”
If you don’t feel confident staying calm when replying, it’s better to use ai to handle review responses.
At opinas, we already help more than 200 businesses in spain get more genuine reviews, automate responses with ai, and raise their average rating.
From restaurants and clinics to shops, workshops, and hotels, our system is designed so any business can stand out on google maps without hassle.
👉 Contact us and we’ll help you set everything up step by step.
